BOOKING CONDITIONS
We thank you for the confidence in our company. Please read the instructions below carefully and take them into account. Only in this way can we offer you an optimal service. Our services are performed by well-trained drivers. They are aware of the current traffic and take the road that seems most suitable to them to ensure that the journey runs as smoothly as possible.
ON OUTTRIP:
The driver will pick you up at the agreed time. Please be ready 5 minutes before departure. If no driver is available 5 minutes after the agreed time, please contact us on 011 790 690 (available 24/7 for emergency calls after office hours).
We assume a normal amount of luggage per person. However, if there are any special wishes or concerns, or if you have extra luggage, a golf bag, a wheelchair, etc., please let us know at the time of booking.
ON ARRIVAL:
The driver will wait for you 45 minutes after the actual landing ( 15 min. when arriving by train) in the arrivals hall with the logo of your company or that of D&D Services.
Fixed meeting points:
@ Brussels Airport: in the arrivals hall on the right, near the JAVA COFFEE.
@ Brussels South: at Prêt-à-Manger at the exit Victor Hortaplein/Pulmann Midi Hotel.
@ Düsseldorf Int. Airport: at Hertz car rental desk (between gates 2A and 3B).
@ Charleroi Brussels-South Airport: At the parking meters after exiting the turnstiles of the airport area fence.
@ Liège Guillemins: Take the escalators to the upper level of the building. Meeting point is at the elevator tube in the center of the parking zone.
@ Liège Airport, Eindhoven, Maastricht: immediately at the exit of the arrival gate
@ Schiphol: at the official meeting point at Schiphol Plaza
@ Cologne-Bonn, Frankfurt: the driver checks the flights and goes to the gate/terminal where the passengers come out (e.g. 4B, 8C,….)
Our drivers always wait INSIDE for the customers. So never outside where the taxis line up. If the driver is not present 45 min. after disembarkment, (15 min. by train) please notify us at the 24/7 emergency number
+32 (0)11 790 690
GENERAL:
It is very important to provide the correct flight information when making a reservation. However, if there should be a change, please inform us as soon as possible. We monitor the arrival flights, so in normal circumstances we see small delays through the flight information on the internet. In case of delays of more than 1 hour, it is recommended to inform us in time. If there are luggage problems, you should also inform us so that the driver can take this into account.
Payment is made in cash/credit card to the driver or on invoice (to be communicated when booking)
When paying in cash or by credit card, the traveler receives a ticket. (Art. 34. Decree of the Flemish Government on the operating conditions for individually remunerated passenger transport dated 26/11/2019).
If a company is responsible for the costs, it will receive a detailed invoice bi-monthly.
Please always provide us with a mobile number of the person traveling and the traveler our emergency number. In this way, after office hours and/or during the weekend, efficient action can be taken in the event of any changes, delays, etc. This often avoids unnecessary costs for both parties.