Privacy Statement

D&D Services processes personal data about you when you use our services and provide this data to us yourself. Because it is known or possible to find out who you are based on your login details or on the basis of personal data entered or on the basis of technical data, this is personal data within the meaning of the Act of 8 December 1992 for the protection of privacy. in relation to the processing of personal data. From 25-05-2018 the European privacy legislation applies: General Data Protection Regulation (GDPR).

D&D Services is formally the Controller for this processing within the meaning of the Act of 8 December 1992 for the protection of privacy with regard to the processing of personal data and Controller within the meaning of the GDPR.
Contact details of D&D Services are:

Data Protection Officer
D&D Services has appointed a DPO to ensure that the processing of personal data takes place in a secure manner, in accordance with the requirements and guidelines set by law. If you have any questions about privacy aspects of the processing of your personal data, you can direct them to:

What we use your data for
D&D Services processes your personal data for the following purposes:

What is the legal base for the processing
D&D Services may only process your personal data if there is a legitimate legal basis for doing so. This legal basis is the execution of a transport order when using the booking portal. For the other purposes, the legal basis is that you agree to this yourself by using our portal.

Personal data we process
Depending on the service you use, D&D Services can process the following personal data:

Mapping website visits (cookies)
D&D Services uses cookies to monitor and improve the use and operation of the portals and programs. A
cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit a portal. D&D Services uses cookies from Google Analytics and DoubleClick.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies, but this may be at the expense of your user experience. In addition, you can also delete all information previously saved via the settings of your browser.

Sharing data with others
D&D Services may use other organizations to process your personal data. If that is the case, we will conclude a so-called Processor Agreement with this party to ensure that the same level of security and confidentiality of your data is guaranteed. D&D Services remains responsible and liable for these processing operations.

D&D Services will never sell your information to third parties and will only provide it to others if this is necessary to comply with a legal obligation.

How long we store data
D&D Services will not store your personal data for longer than is necessary to achieve the purposes for which your data is collected. The retention period(s) are:

These retention periods apply unless legislation and regulations require a different minimum or maximum period under specific circumstances, in this case Art. 28. §2. of the Decree of the Flemish Government on taxi services and services for the rental of vehicles with driver.

All employees of D&D Services who could have access to your data have signed a confidentiality statement.

D&D Services takes the protection of your data very seriously and has taken appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.
If you feel that your data is not properly secured or there are indications of abuse, please contact the data protection officer at:

Your rights with regard to your data and the processing
The applicable privacy legislation has arranged that you as a data subject have a number of rights with regard to the processing of your personal data. You have the right to view your personal data, to have it adjusted, to have it removed or to have it transferred. You also have the right to limit or stop processing. Even if you have previously given explicit consent to a specific processing, you can withdraw this consent at any time. You can send a request regarding these rights to:

To ensure that the request has been made by you, we will contact you and ask for confirmation. Depending on the situation and the type of data, we may ask you to show proof of identity to check whether it is indeed your data. D&D Services will respond to your request as soon as possible, but at the latest within four weeks.

If you have a complaint regarding the processing of your personal data, you can address it to:

D&D Services will treat your complaint confidentially.
If your complaint about the processing by D&D Services is not handled satisfactorily,
you can address a complaint about this to:

Commissie voor de bescherming van de persoonlijke levenssfeer
Commission for the protection of privacy
Drukpersstraat 35, 1000 Brussel
+32 (0)2 274 48 00